Terms & Conditions


Things to remember

  • Sign up for a Skype™ account and make sure you have a stable internet connection.
  • If you need to cancel a lesson, do so more than 24 hours in advance.
  • Complete a purchased course within 6 months.

Language121

Language121 provides online language training that helps students improve their language speaking skills.

Technical Requirements

Lessons are conducted via Skype™. You are required to have a Skype™ account and notify us of your Skype™ name through the online booking form.

A broadband internet is required to ensure good sound and video quality. In case of slow internet connection (poor audio/video quality) our teacher may ask you to switch off the camera to achieve better audio quality.

Please keep in mind that you are not required to use video conferencing during your lessons, audio conferencing will suffice. It all depends on what you are comfortable with.

Payments

You can pay by PayPal using your account or cards such as Visa, Mastercard, American Express and Discover.

Lessons

You are required to be online and prepared for the lesson at the scheduled time. For the first lesson, your assigned teacher will send a Skype™ invitation to the Skype™ account provided by the student. For subsequent lessons, you and your teacher will agree upon the time for the next lesson at the end of the previous lesson. If you at that time cannot find a suitable time, it is the student’s responsibility to suggest available times to the teacher. Such suggestions may be communicated by email or by agreed upon third party software (i.e. Doodle). Normal lesson progression is 1-3 lessons per week.

Lesson cancellation & rescheduling

If you are unable to attend a lesson in the scheduled time you have to notice it at least 24 hours before the lesson is due to commence. If you cancel your lesson with less than 24 hours notice or miss it, the lesson is to be considered as if it was completed. Lessons cannot be cancelled or rescheduled less than 24 hours before the lesson is due to commence.

If the lesson cannot be completed due to technical issues with Skype™, the lesson will be rescheduled for another day.

Course progression and completion

Purchased courses are to be completed within 6 months from the date of purchase. Language121 will make efforts to follow any course progression rate desired by the student within this time frame. To extend the time, please contact one of our managers or your teacher.

7-Day Money Back Guarantee

If you decide to cancel the course within 7 days of buying it, we will refund the amount, minus the transaction fees.

Valid as of Nov 28, 2016